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Privacy Policy

Last Updated: October 2025

1. Introduction

Flaplive FZ-LLC ("Nofeez," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use the Nofeez mobile application, website, and related services (collectively, the "Platform").

This Privacy Policy is designed to comply with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other applicable data protection regulations.

By using the Nofeez Platform, you consent to the collection, processing, and use of your personal data as described in this Privacy Policy.

2. Information We Collect

We collect various types of information to provide, maintain, and improve our services:

2.1 Personal Information

• Identity Information: Full name, date of birth, nationality, Emirates ID number, passport details
• Contact Information: Email address, mobile phone number, mailing address
• Profile Information: Profile picture, bio, user preferences, saved searches
• Verification Documents: Emirates ID photos, passport scans, property ownership documents (title deeds), utility bills
• Payment Information: Credit/debit card details, billing address (processed securely through third-party payment gateways)

2.2 Property and Listing Data

• Property photos, videos, and virtual tours
• Property descriptions, features, and amenities
• Property location, address, and GPS coordinates
• Pricing information (sale price or rental rates)
• Availability dates and lease terms

2.3 Usage and Technical Data

• Device Information: Device type, model, operating system, browser type
• Network Information: IP address, internet service provider
• Activity Logs: Pages viewed, search queries, listing interactions
• Location Data: GPS coordinates (with your permission)
• Cookies and Tracking: Session cookies, analytics cookies

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Core Platform Services

• Creating and managing your user account
• Processing and displaying property listings
• Facilitating connections between property owners and seekers
• Providing customer support and responding to inquiries
• Processing payments and subscription services

3.2 Verification and Security

• Verifying user identities and property ownership
• Preventing fraud, abuse, and unauthorized access
• Detecting and blocking broker activity using AI algorithms
• Enforcing our Terms and Conditions and No-Broker Policy

3.3 Platform Improvement

• Analyzing usage patterns to improve user experience
• Developing and testing new features and functionalities
• Training and improving our AI-powered tools
• Conducting market research and analytics

4. Data Security and Protection

4.1 Technical Security Measures

• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
• Secure Hosting: Data is stored on AWS UAE Region servers with multi-layered security
• Access Controls: Strict role-based access controls limit data access to authorized personnel only
• Monitoring: 24/7 security monitoring and intrusion detection systems

4.2 Your Responsibility

• Use a strong, unique password and enable two-factor authentication
• Do not share your login credentials with anyone
• Log out after using shared or public devices
• Report suspicious activity to tech@nofeez.com

5. Your Privacy Rights

Under the UAE Personal Data Protection Law (PDPL), you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Correct inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data
• Right to Object: Object to certain types of data processing
• Right to Data Portability: Receive your data in a structured format

5.1 How to Exercise Your Rights

To exercise any of these rights, please contact us at tech@nofeez.com with the subject line "Privacy Rights Request." We will respond within 30 days.

6. Contact Us

Effective Date: This Privacy Policy is effective as of October 2025.

By using the Nofeez Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.